# AI Customer Support & Feedback Platform | FlagUp > The text of the FlagUp page at https://flagup.io/, which is the URL to cite. Prices are not repeated here: https://flagup.io/pricing is the one place they are stated. URL: https://flagup.io/ Also published at: https://flagup.io/fr, https://flagup.io/es, https://flagup.io/pt New See what you will get An AI Support Assistant, grounded in your own knowledge ### AI Customer Support Platform That Answers From Your Own Knowledge It answers from your own knowledge and optional read-only APIs. When it can't confidently answer, it says so, and turns the gap into customer feedback your team can act on. See how the AI Support Assistant works, available on the Pro plan and above. Start for free Create your free FlagUp account See How AI Support Works See how the FlagUp AI Support Assistant works AI Support Assistant on Pro & Business Feedback tools free to start One script tag to embed For startups, agencies, small businesses, schools, and non-profits The assistant ### What Is an AI Support Assistant? A support agent answers customer questions on your website in real time, from your own content, with no ticket and no wait. FlagUp's version only answers from your project's knowledge base, and when it doesn't know, it says so and turns the question into feedback for your team instead of guessing. See how it works. The problem ### What Happens Without an AI Support Assistant Four things go wrong before a support agent is answering on your site, each one the reason a piece of the product exists. The Same Question, Every Day Most support questions repeat. Someone still answers each one by hand, whether or not a ticket gets filed. Answers Scattered Across Docs and Threads The answer exists somewhere: a doc, an old ticket, a Slack thread. Finding it costs more time than answering would. Unanswered Questions Just Disappear Without a place to catch them, a question nobody could answer leaves no trace, and no signal for what to fix. Confident Answers That Are Wrong A chatbot that guesses instead of saying "I don't know" damages trust faster than no chatbot at all. How it works ### From an Instant Answer to a Product Decision in Four Steps Four screens from the product, in the order a question moves through them. Answer First, Capture What's Left Your support agent answers customer questions from your own content first, right in the same widget your customers already use for feedback. On Pro and Business, only what it can't answer becomes an editable feedback item, alongside submissions from your public portal, feature request board, or suggestion box. Submitting needs no account. Centralize What the Agent Could Not Answer Whether it came from the agent, the portal, or a suggestion box, everything lands in one searchable inbox, carrying the category and rating the sender chose, plus the status, priority, votes, and customer context your team keeps on it. Use AI to find patterns, sentiment, and duplicates Start an analysis pass over the feedback you have approved. FlagUp labels sentiment, tags topics, groups similar requests, and scores priority, so you review a cleaner backlog. Paid plans. Show customers what happens next Move accepted ideas onto a public roadmap and publish shipped work in a changelog, so people can see what became of what they sent. Answers from your project's own knowledge base, not the open internet Says "I don't know" instead of guessing when it isn't confident Turns what it can't answer into an editable feedback item automatically One searchable inbox for the widget, portal, and suggestion box Every submission keeps its category, rating, and customer context Track status, priority, and votes without leaving the inbox Labels sentiment and groups likely duplicates automatically Scores priority and urgency so you review a cleaner backlog Runs only when you start it, over feedback you've approved Publish a public or private roadmap, grouped by status Ship a changelog customers can actually follow The person who asked is notified when its status changes AI support assistant ### AI Customer Support Assistant: Answer Questions, Turn the Rest Into Feedback It answers from your own content, says so when it can't, and turns the gap into feedback your team can review. Answers from your own knowledge base Point it at your website, or write answers yourself. Each project keeps its own knowledge base. It says when it does not know Below the relevance bar, it says so instead of guessing from general knowledge. Knowledge gaps become feedback Unanswered questions become a pre-drafted feedback item the visitor reviews before sending. A real screenshot of the assistant preview, not a live chat. Answers come from the knowledge base of whichever project the widget belongs to. Built for control, not improvisation #### Built for control, not improvisation - Owner-controlled name, tone, and on/off state - Optional read-only API tools - Conversation and knowledge-gap analytics - Storage and retention controls - Bring your own AI provider key Available on Pro and Business, AI usage included by plan or with your own provider key. See pricing Capabilities ### An AI Support Assistant, Backed by a Full Feedback Loop The AI Support Assistant answers first. Everything below is what happens with what is left, and each part has its own page if you want the detail. product feedback insights Learn more Feature request management Collect requests, track status, and see which ideas keep coming back. Feedback voting Let people upvote an existing request so visible demand can inform what you build. Available on every plan. Anonymous suggestion boxes Share a link when you want lower-friction or anonymous input. No account needed to submit. In-app feedback widget One script tag puts a feedback form in your product, where people are while they feel it. Public or private roadmap Show what is under review, planned, in progress, or done, and keep sensitive planning on an internal board. Product changelog Publish shipped improvements so customers can see that feedback led to something. Threaded replies and moderation Reply in context, edit, re-categorize, or remove a submission. The conversation history stays on the item. Retention risk signals Review the accounts whose sentiment has worsened or who have stopped submitting. AI Support Assistant Your AI Support Assistant answers visitor questions from the project knowledge, shows what your content does not cover, and turns unresolved conversations into editable feedback. Who it is for ### Built for Teams That Need Better Customer Signals The same loop runs at very different volumes. FlagUp is priced and set up for the smaller end of it as well as the larger. Founders and small product teams Let the support agent answer the questions you would otherwise repeat by hand, and work out what to build next without turning every request into a roadmap commitment. Product and engineering teams Let the support agent clear repetitive questions before they reach the backlog, then centralize what is left, find the needs that recur, and prioritize with clearer evidence than a vote count. Customer success and support teams Let the support agent answer repetitive questions before they reach a human, then track complaints and negative sentiment, and close the loop once an issue is addressed. Agencies, schools, and non-profits Let the support agent answer common questions from clients, students, or members, and give them one structured place to send what it cannot. Integrations ### From an Unanswered Question to Your Team's Tools Whether your support agent can't answer a question or feedback arrives another way, FlagUp can push it straight into the tool your team already works in. These connections are one-way: FlagUp sends new feedback out to these tools. It does not read messages back in from them. Customers reach FlagUp through the widget, the public portal, and suggestion boxes. Posts each new submission into a channel. Creates an issue from a new submission. Creates a page from a new submission. Creates a card from a new submission. Integrations are on the paid plans. Why FlagUp ### Why Teams Choose an AI Support Assistant Grounded in Their Own Knowledge FlagUp pairs an AI Support Assistant that answers from your own knowledge with a working feedback system behind it, so questions get answered first and only what is left becomes a backlog your team manages. AI-assisted sentiment, topic, and duplicate analysis on paid plans A free plan and a published price list, with no sales call in the way One widget for grounded customer support and feedback collection, so unresolved questions can become feedback instead of dead-end chats Compare FlagUp with other customer feedback tools Pricing ### Start Free, Upgrade for AI Support and More Switch between monthly and annual billing below. See the full feature comparison on the pricing page. Compare all plans Pricing ### Pick a plan, start free. Choose your ideal plan. No obligation, cancel anytime. Monthly Annual Save 17% Free For collecting feedback, suggestions, and feature requests before you need AI support. Free forever Pro For startups and small teams that want an AI Support Assistant on their website. Popular Business For teams running AI support across more projects and higher AI usage. Premium Start for free 7-day free trial · No credit card required Always free. No credit card required. (2 months free) month FAQ ### Frequently Asked Questions What FlagUp does, what it does not do, and where each feature sits. Still have questions? Contact our support team See the full AI Support Assistant FAQ, including sources and guardrails. - What is FlagUp?: FlagUp is an AI customer support and feedback platform. Its AI Support Assistant answers customer questions from your own knowledge, and turns what it can't answer into a feedback item your team reviews, alongside a full feedback loop: voting, a public roadmap, and a changelog. Free to start, with the AI Support Assistant on the Pro plan and above. - What is an AI Support Assistant?: An AI Support Assistant is a chatbot that retrieves from a specific company's own knowledge, such as docs and product pages, at answer time, and answers customer questions directly on a website instead of sending them to a search bar or a ticket queue. FlagUp's assistant only answers from your project's knowledge base. If it isn't confident, it says so and offers to turn the question into a feedback item your team can review, rather than guessing. - Is the AI Support Assistant included in the free plan?: The AI Support Assistant is available on the Pro plan and above, with a monthly token allowance that increases on Business. The Free plan includes the feedback widget, suggestion boxes, voting, and a public roadmap, without the AI Support Assistant. Current prices are listed on the pricing page. - What is customer feedback management software?: It is software that gives a team one place to collect, organize, analyze, and act on customer feedback. Rather than tracking feature requests, complaints, and ideas across email, chat, and spreadsheets, everything arrives in one inbox that can be categorized, prioritized, and published back to customers as a roadmap or changelog. - What types of feedback can I collect with FlagUp?: Feature requests, product feedback, bug reports, general comments, and anonymous suggestions. Customers reach FlagUp through three doors: the in-app widget, your public feedback portal, and a shareable suggestion box. You and your team can also add feedback directly from the dashboard. - How does FlagUp prioritize customer feedback?: Votes are the first signal, and they work on every plan. On a paid plan you can run an AI pass over feedback you have approved, which adds a sentiment label, topic tags, likely-duplicate grouping, a priority score, and an urgency level. Those become a review queue. Your team still decides what to build. - Does FlagUp use AI to analyze feedback?: Yes, on the Pro and Business plans. The AI labels sentiment, detects topics, groups similar requests as likely duplicates, writes summaries, and scores priority and urgency. It runs when a project owner starts a pass, over feedback the owner has approved, so nothing is analyzed or acted on without a person in the loop first. - Is FlagUp free?: There is a free plan with one project, a public voting board, anonymous suggestion boxes, and a read-only public roadmap and changelog. No credit card is needed. AI analysis, retention risk signals, and integrations are on the paid plans. Current prices are listed on the pricing page. - How is FlagUp different from Canny, Upvoty, or Featurebase?: FlagUp covers the same ground: a feedback inbox, a voting board, a public roadmap, and a changelog. What it adds is anonymous suggestion boxes as a first-class way in, and retention risk signals built from sentiment and inactivity. It is aimed at smaller teams that want the loop running quickly rather than a configurable product-operations suite. The comparison hub has the feature-by-feature detail. Our story ### Why We Built FlagUp Collecting feedback was never the hard part. The hard part was turning a few dozen scattered requests into one clear decision. Feedback arrived through different channels, duplicates made real demand difficult to measure, and the people who sent an idea rarely found out what happened to it. FlagUp was built around that specific loop: collect the signal, structure it, help a team prioritize it, and close the loop when something changes. The AI exists to cut the reading, not to pick the roadmap, which is why the analysis runs when you ask for it and only over feedback you have already approved. The widget is small and takes anonymous submissions by default, because honest feedback should not need an account first. Get started ### Put AI Customer Support on Your Website Answer repetitive questions from your own knowledge, and turn the conversations that matter into feedback your team can act on. Start for free See AI Support Assistant See the AI Support Assistant in action, on the Pro plan and above. Want an occasional product update? Get brief emails when we ship something genuinely useful. Subscribe to updates Stay in the loop on new FlagUp features. Subscribe to occasional product updates: new features, improvements, and templates. No marketing blasts. Subscribe #### Free - 1 Project - 50 feedback entries/month - 3 suggestion boxes - 25 suggestion entries/month - Embed & portal access - Read-only public roadmap - Read-only public changelog - FlagUp branding (not removable) - AI features (not included on this plan) - Churn detection (not included on this plan) - CSV/Excel export (not included on this plan) - Integrations (Slack, Jira, Notion & more) (not included on this plan) - White-label branding (not included on this plan) - Email support (not included on this plan) #### Pro - 3 Projects - Unlimited feedback entries - 10 suggestion boxes - Unlimited suggestions entries - 🤖 AI feedback summary - 🤖 Sentiment analysis & summaries - 🤖 Feedback deduplication - 🤖 AI feedback rewrite assistance - 🤖 Suggestion AI processing - 🤖 Suggestion summarization - 🤖 Retention signals & account insights - 🤖 Exportable retention signal reports - Public changelog - Public roadmap - White-label branding - Custom branding - CSV/Excel export - Slack, Discord, Jira, Linear, Notion & Trello integrations - Embed access - Portal access - Email support #### Business - 10 Projects - Unlimited feedback entries - Unlimited suggestion boxes - Unlimited suggestions entries - 🤖 AI feedback summary - 🤖 Sentiment analysis & summaries - 🤖 Feedback deduplication - 🤖 AI feedback rewrite assistance - 🤖 Suggestion AI processing - 🤖 Suggestion summarization - 🤖 Retention signals & account insights - 🤖 Exportable retention signal reports - Public changelog - Public roadmap - White-label branding - Custom branding - CSV/Excel export - Slack, Discord, Jira, Linear, Notion & Trello integrations - Embed access - Portal access - Email support - 3M AI tokens/month per project Back to home AI customer support powered by your knowledge, with feedback management built in. 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