Collecting Feedback
Collecting Feedback
Ways to gather feedback that is specific enough to act on, from in-app widgets to user interviews.
Start here
The stages a team moves through, and the guide that covers each one.
- 1 Collect Open the right channels and get input worth acting on.
- 2 Understand Bring every source into one record so a theme can be counted.
- 3 Discover Test the assumption an idea rests on before it takes a slot.
- 4 Prioritize Rank scoped candidates by value, effort and risk.
- 5 Roadmap Give product, engineering and support one view of the plan.
- 6 Communicate Publish direction and status without promising dates.
- 7 Close the loop Tell the people who asked what happened, including the declines.