Every frustrated user leaves a signal before they cancel. FlagUp scans every feedback submission for frustration language, repeated complaints, and negative sentiment, then surfaces the accounts most likely to churn while there is still time to act.
For teams · startups · agencies · freelancers
The warning signs were always there. They were just buried in your feedback inbox, invisible until it was too late.
Most churned customers never send a cancellation email. They stop logging in. But before they stopped, they left at least one frustrated feedback submission you never connected to their departure.
Usage dashboards show you a drop in logins. They do not show you the three bug reports and two feature requests that went unanswered for six weeks before the user gave up.
A user who has filed two frustrated bug reports in the past 30 days is still a customer. Reach out, acknowledge the issue, show progress. That window closes the moment they cancel.
Every submission is scored automatically. You see the risk, not the noise.
Feedback arrives via the widget, your voting board, or suggestion box. Every submission is stored and processed immediately.
Every submission is scanned for frustration language, urgency signals, and negative sentiment. A risk score is assigned based on language and submission history.
Accounts with multiple negative signals rise to the top of your churn insights panel. You see who is at risk, what they said, and how long ago they said it.
Reach out with context about what the user reported. Acknowledge the issue, share your plan, and save the account while the window is still open.
Both tell you something is wrong. Only one tells you why and gives you time to fix it.
| Analytics tools | FlagUp | |
|---|---|---|
| Identifies who churned | Yes | Yes |
| Explains why they churned | No | Yes |
| Flags at-risk accounts before cancel | No | Yes |
| Links complaints to user accounts | No | Yes |
| Surfaces frustration language automatically | No | Yes |
| Connects to roadmap and feature requests | No | Yes |
Everything you need to spot at-risk accounts and act before the cancellation email arrives.
Frustration scoring
Every submission is scored for frustration language, urgency, and negative sentiment. High-risk submissions are flagged automatically.
Account-level view
See all submissions from a single account in one view. Multiple complaints from the same user surface as a clear pattern.
At-risk panel
A dedicated panel surfaces accounts that cross your risk threshold, ranked by score so you know who to contact first.
Submission history
See every submission from an account in one view, with dates and sentiment labels, so you can spot escalating frustration.
Linked to feature requests
Flagged submissions are linked directly to the corresponding feature requests in your inbox so you can see what went unaddressed.
All channels combined
Risk signals are aggregated from your widget, voting board, and suggestion box into one score per account. Our guide to acting on churn signals before users leave covers what to do with a flagged account.
What teams ask about churn insights in FlagUp.
FlagUp scans every incoming feedback submission for frustration signals, negative sentiment, and repeated complaints. Accounts with multiple negative signals are flagged as at-risk so you can reach out before they cancel.
Analytics tools like Mixpanel tell you that a user stopped logging in. FlagUp tells you why. It surfaces the specific complaints and frustrations that preceded disengagement, so you know what to fix rather than just who left.
Yes. Any team, agency, or freelancer collecting feedback can benefit from churn insights. If clients or users are submitting complaints or frustrations, FlagUp surfaces the pattern before it becomes a cancellation.
Churn insights are available on paid FlagUp plans starting at $19 per month. The free plan includes core feedback collection but not the at-risk account scoring.
Still have questions? [email protected]
FlagUp surfaces at-risk accounts from the feedback you are already collecting. The signals were always there.
Paid feature · From $19/month · Compare to Canny